Key Competency: Effective Communication
Target audience: Team leaders, Supervisors, First Time Managers, Individual Contributors
Duration: 2.5 hours
Pre-requisites: Laptop, notepad and pen
Level: 2
Course Category: Premium
Learning Outcome:
- Differentiate between hearing and listening
- Recognize and appreciate the importance of listening over hearing
- Recognize the barriers to effective listening
- Identify the purpose of listening
- Identify the dominant listening mode
- Understand the process of listening
- Learn a technique to enhance Active listening skill
- Learn a technique to develop appropriate body language to demonstrate Active listening
