Communication is a vital aspect of any workplace, regardless of the industry or sector. Here are some reasons why communication is important in the workplace:
Enhancing productivity: Clear communication between employees and teams helps in the smooth flow of work, minimizes misunderstandings, and avoids duplication of effort. This, in turn, leads to higher productivity.
Building better relationships: Communication can help build better relationships among employees and between employees and management. This can foster a positive work environment and promote collaboration.
Improving morale: Effective communication can help employees feel valued and engaged in their work, which can boost morale and job satisfaction.
Resolving conflicts: Misunderstandings and conflicts are inevitable in any workplace. However, effective communication can help to address and resolve these issues before they escalate.
Enhancing innovation: Good communication can lead to a more creative and innovative workplace. When employees feel comfortable sharing their ideas and perspectives, it can spark new and innovative solutions to workplace challenges.
Communication is an essential component of a healthy and productive workplace. When communication is open, honest, and effective, it can help to create a positive workplace culture, foster collaboration, and drive success.
| Definition: The ability to connect with the audience with minimal bias, determine the most effective medium and mode of communication for each audience and context, and articulate thoughts and express ideas effectively using oral, written, visual and non-verbal media, both in-person and in a digital world. The ability to effectively convey and share information and ideas with others following user-centric communication. The ability to listen to understand, ask appropriate questions and not just respond. The ability to proactively communicate, motivate and the ability to initiate conversations and communication to update, clarify and pre-empt questions and issues at work, ensuring a conducive working environment. |
Behavioural indicators of people who are good at communication
- The ability to connect with the audience with minimal bias, determine the most effective medium and mode of communication for each audience and context, and articulate thoughts and express ideas effectively using oral, written, visual and non-verbal media, both in-person and in a digital world.
- The ability to effectively convey and share information and ideas with others following user-centric communication.
- The ability to understand, ask appropriate questions and not just respond.
- The ability to proactively communicate, motivate and the ability to initiate conversations and communication to update, clarify and pre-empt questions and issues at work, ensuring a conducive working environment.
In this module, we will cover the following important aspects
- Verbal communication
- Non verbal communication
- Written communication
- Communicating in meetings
- Communication in digital age
